FAQs

What is baby alpaca, and why is it used in your sweaters?
Baby alpaca is a rare, ultra-soft natural fiber known for being warm without the weight. It's gentle against the skin, naturally breathable, and holds up beautifully over time.

Are your products hypoallergenic?
Yes. Baby alpaca is naturally hypoallergenic, making it a gentle choice for pups with sensitive skin.

Where are the sweaters made?
Our sweaters are made in Peru, home to some of the world's most skilled alpaca artisans.

How do I find the right size for my dog?
We recommend measuring your dog's neck, chest, and length, then referring to the size chart on each product page. If you're ever unsure, reach out to us at service@warmthe.com — we're happy to help you find the right fit.

How do I wash my dog's alpaca sweater?
Hand wash cold or dry clean only, then lay flat to dry. A little extra care goes a long way in keeping the fibers soft.

How long does shipping take?
Orders typically ship within a few business days, with delivery following shortly after. You'll receive tracking details as soon as your order is on its way.

What is your return policy?
We want you and your pup to love what you ordered. If something isn't quite right, reach out to us within our 14-day return window, and we'll walk you through the next steps.

How can I get in touch with customer service?
We're just an email away at service@warmthe.com, or you can call us at 1-855-927-6843.